What items are returnable?

  • Within 10 days of receipt of your shipment in case of wholesale purchase
  • Within 6 days of receipt of your shipment in case of retail purchase
  • In original condition
  • In the original packaging
  • Unused 

What items are non-refundable?

  • Free gifts or promotional items
  • Damaged or missing parts for reasons not due to our error
  • An item that is returned more than 10 days after delivery in case of wholesale purchase
  • An item that is returned more than 6 days after delivery in case of retail purchase
  • Factory Direct Orders

How soon will I get my refund?

  • To ensure a prompt refund, returns must have a tracking number and RMA to track the package.
  • To ensure a timely refund please also include a note stating the reason for the return. 
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 2-10 business days.

Return Authorization Numbers

All product returns must be processed with a Return Materials Authorization Number (RMA #). NO returns of any type will be accepted without an RMA #.

To request a Return Authorization number for an item that you have purchased within the past 30 days, please contact us within 30 days of delivery.

Please include the Return Authorization number on the outside of the package that you’re returning, and / or on the invoice included with your original order. Do not write on or place shipping labels directly on manufacturer packaging. This will help expedite the return and refund process. If possible also include the reason for the return. (We use it to constantly improve.) All returns, must be received within 30 days of return authorization issue date. 

Damaged in Shipment/ Missing Items

Be sure to inspect your product once you receive it. Any damage from shipping or missing order must be reported to us within 10 days of receipt of the product. Freight shipments must be inspected upon delivery. If a package looks damaged in any way as a result of the shipping process, please do not sign for it and contact us right away. 

If you receive your product and it has been damaged during shipment, please email us at info@webservicesnyc.com within 14 days of delivery. Include a description of the damages, and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged or missing products to be replaced.


If you placed an order for a wrong item or if you would like to exchange your order for a bigger size, different style, finish etc. Please contact us to create a return for your order and replace your order with the correct information. We don’t offer exchanges but we would be happy to assist you in selecting the correct item if you did make an incorrect purchase, if you need assistance please email us at info@webservicesnyc.com or call us at +1-203-833-9010.

Customer will be responsible for return shipping costs if the return is not due to our error. Shipping costs are non-refundable. If you use our label, the cost of return shipping will be deducted from your refund.

Late or missing refunds:

If you have been notified that your refund has been processed, however, you haven’t received a refund yet, contact your credit card company, it may take 3-5 business days before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@webservicesnyc.com.

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